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Privacy Policy for Izumi Water Ionizer
At Izumi Water Ionizer, we prioritize your privacy and are committed to safeguarding your personal information. This privacy policy outlines the types of data we collect, how we use it, and the measures we take to protect your privacy when you use our website and services.
By using our website, you consent to the collection and use of your personal information as outlined in this policy. Please review the following sections carefully:
1. Terms and Conditions
Introduction
These Terms and Conditions govern your use of our website and the purchase of products from Izumi Water Ionizer. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using our website.
By using our website, you consent to the collection and use of your personal information as outlined in this policy. Please review the following sections carefully:
Use of Our Website
You agree to use our website for lawful purposes only and in a way that does not infringe the rights of others or restrict or inhibit their use of the site. You may not use this website to transmit harmful content, spam, or anything that could interfere with the functioning of our site.
Product Information
We strive to ensure that all product descriptions, pricing, and availability are accurate. However, we do not guarantee that the information displayed on the website is always complete or free from errors. We reserve the right to modify or update our website content without prior notice.
User Accounts
To access certain features on our website, you may need to create an account. You agree to provide accurate and current information when registering and updating your account. You are responsible for maintaining the confidentiality of your account credentials.
Limitation of Liability
Izumi Water Ionizer is not liable for any damages or losses arising from the use of this website or the purchase of products. We do not guarantee that our website will be error-free or uninterrupted.
2. Cancellation and Refund Policy
Order Cancellation
You may cancel an order within 24 hours of placing it. To do so, please contact our customer support team via email or phone. After 24 hours, we may not be able to cancel your order, especially if it has already been processed or shipped.
Use of Our Website
You agree to use our website for lawful purposes only and in a way that does not infringe the rights of others or restrict or inhibit their use of the site. You may not use this website to transmit harmful content, spam, or anything that could interfere with the functioning of our site.
Refunds
If you are dissatisfied with your purchase, we offer a refund under the following conditions:
- The product must be returned within 30 days from the date of receipt.
- The product should be unused and in its original packaging.
- A proof of purchase (invoice or receipt) is required for all returns.
Refunds will be processed after we receive the returned product and verify its condition. We will issue refunds to the original method of payment. Shipping costs are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We may offer a full refund or replacement at no extra cost to you.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a tracked shipping method to return items, as we are not responsible for lost packages during return shipments.
If you are dissatisfied with your purchase, we offer a refund under the following conditions:
3. Shipping and Delivery
Processing Time
Once your order is placed and payment is confirmed, we typically process and ship orders within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Costs
We offer various shipping options to cater to different needs. Shipping costs will vary depending on your location, the size of the order, and the shipping method selected at checkout. Shipping costs will be clearly displayed before you confirm your order.
Delivery Times
Delivery times vary by destination and shipping method. Standard shipping typically takes 5–7 business days for domestic orders, while international shipping may take 7–14 business days. Please note that delays may occur due to factors beyond our control, such as customs clearance or weather conditions.
Tracking Your Order
Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery. Please allow 24-48 hours for tracking information to update after shipment.
Shipping Restrictions
We currently ship to most regions worldwide, but certain restrictions may apply depending on the destination country. If we are unable to deliver to your location, we will inform you promptly and issue a full refund.
Lost or Stolen Packages
Izumi Water Ionizer is not responsible for lost or stolen packages once they have been delivered. We recommend tracking your package and ensuring that someone is available to receive it at the delivery address. If your package is marked as “delivered” but you have not received it, please contact your local courier service to investigate the issue.
Final Note
By using our website, you agree to the terms outlined in this privacy policy and our associated terms and conditions, cancellation and refund policy, and shipping and delivery policy. If you have any questions or concerns about how we handle your information, please contact us directly.
Contact Information
If you have any questions or concerns regarding this policy or our products, please don’t hesitate to reach out to us at: